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Customer Service Agent

Pune
  • Customer Support
  • Banking System
  • CRM
  • KYC/KYB

We are looking for a Customer Service Agent with 3 to 6 years of experience in handling US Customers.

Responsibilities
  • Hands-on experience with banking systems/applications and CRMs
  • Knowledge of KYC/KYB and related compliance
  • Should be able to quickly understand customer queries on calls and promptly respond
  • Should be able to handle large call volumes and efficiently resolve queries with minimum supervision
  • Provide top class customer service on every call
  • Objection handling and conversational ability is a must
Requirements
  • Excellent communication skills in English, preferably trained in the US (voice and accent)
  • Experience in banking services (US region) mainly customer service
  • Work from office & US time zone
  • Dallas
  • Detroit
  • Hannover
  • Vienna
  • London
  • Pune
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.