Digital integration is one of the prime requirements for every industry today, as customer expectations are changing to be inclined towards digital. Our client, an industry leader in retail and home salon services, wellness programs, and products, was struggling with operational scaling due to severe limitations in customizing SaaS-based solutions for managing their business. Our team created a transformational solution integrating different lines of businesses, geographical locations, service operations and business analytics into a digitally connected platform.
Through this platform, the client could gain benefits such as:
- 85% increase in digital commerce revenue
- 98% reduction in appointment no-shows due to hassle-free bookings & reminders
- Efficient reporting and analytics dashboard for faster decision making to reduce waiting time
- Paperless operations
- Automated inventory tracking
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