Client Overview
The largest India-based industrial manufacturer wanted to enhance its product manual and FAQ generation processes. The company’s existing processes were manual, resulting in inefficiencies and delays, inconsistency, inaccuracy, and high support costs.
To address these issues, e-Zest developed a customized Knowledge Assistant powered by advanced NLP capabilities. This solution automated the creation of product manuals and FAQs, ensuring clarity, accuracy, and adherence to industry standards. The results were remarkable:
- Approx. 50% reduction in the time required for product manual and FAQ generation
- At least 40% decrease in customer support inquiries
- 30% reduction in service requests because of enhanced documentation
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