Knowledge Management

Investors and analysts increasingly relate a company’s value to its ability to generate, use and grow its intangible assets: Fast and transparent knowledge generation coupled with powerful management of intellectual property help your organization to increase this value. e-Zest knowledge management services are helping our clients in deriving the same business value by building effective and efficient knowledge management solutions and products meeting specific client requirements.

e-Zest defines Knowledge Management (KM) as : “KM is the process by which information is used to create something actionable”

We believe that:

• Knowledge should be just that, “not just Information and not just Data!”
• It should be available from wherever it is needed, to all those authorized to receive it. (given mainly Commercial / Intellectual Property Rights)
• Both Input and Output must be simple
• It should only be entered once – and then kept up-to-date and relevant to the enterprise
• The language should be simple and appropriate
• The Information should always support the Learning Organization

The customer probably hasn’t fully thought through all the aspects of developing a Knowledge Strategy – Its implications if they do, and Its implications if they don’t.

We understand following enablers for knowledge creation:

• Vision
• Strategy
• Structure
• System
• Staff

e-Zest knowledge management consulting team works with our clients in developing knowledge management products and solutions by:

• Defining the knowledge that is important and relevant for clients company’s objectives, and structure this knowledge base for easy retrieval and managed growth within the Content/Context area
• Developing and implementing efficient and continuous processes in which knowledge is identified, captured, validated, structured, stored and disseminated
• Help to manage knowledge with an appropriate Information Technology and Media infrastructure
• Using collaboration tools and Web 2.0 technologies for building products and solutions

We help our clients in developing KM solutions which provide:

• Better service and products for their customers
• Faster generation and application of ideas and innovations
• Access to industry best practices and best-in-class methodologies
• Access to competitor and market intelligence
• Access to internal and external networks of expertise
• Ability to deliver continuous learning
• Likelihood of lower cost administrative processes
• More efficient and timely marketing and communications
• Greater (cultural and linguistic) geographic reach, and
• Reduced loss of knowledge through staff turnover