Live Chat

• Do not lose another customer to the competition.
• Respond to customer inquiries while purchase interest is high
• Customers make contact  without leaving your web site
• Facilitate higher sale conversion rates
• Increase customer loyalty Lower the number of abandoned shopping carts
• Increase revenues by up selling & cross selling

Direct your visitors to increase sales on your site and engage your visitors in further chat conversation to gather marketing information for sales follow up. Our live chat reps are articulate and visitors respond positively, In fact, We have increased leads for our clients by 50 percent. We can do the same for your company.

Integrated web-chat software allows web transactions to be customized and managed.

Functionality includes:

• Real-time online communication and collaboration
• Customer self help systems.
• Intelligent rules-based routing
• Browser collaboration and page pushing, and
• Historical tracking and reporting on each customer interaction

Using leading edge technologies, Live Chat Support allows for online interaction between your customers and our customer support staff.  The addition of this human element to your online presence can significantly improve the quality of support and in turn, increase your sales over the web.

A well-managed Live Collaborative Chat Program will help by:

• Allowing you to respond to customers who have an immediate need for support.
• Providing you an opportunity to learn more about, and potentially up-sell/cross-sell, your customer.

e-Zest provide the absolute finest customer care experience that our clients’ customers can find anywhere. We do that through the following:

Customer Care

• General inquiries/ customer service
• Help desk
• Billing inquiries
• Customer satisfaction surveys
• Account activation
• Service scheduling
• Dealer locator
• Warranty calls
• Reservations

Sales & Marketing

• Inbound acquisition
• Third party verification
• Customer loyalty programs
• Direct mail order taking
• Catalog order entry
• Customer win-back
• Product introductions