Managed IT Services

e-Zest employs an innovative approach to maintain a healthy client IT network, through its Managed IT Services.

A continuous monitoring using advanced tools is done. This is a highly effective process which is proactive instead of the traditional reactive one. With the e-Zest Business IT support clients can be sure of monitoring and remedial measures of their networks, servers, desktops and all networked IT infrastructure, thus countering any time lag issues between the problem occurrence and its resolution.

Client Benefits with e-Zest:

• 24 x 7 service support for a productive business
• Effective advantages for the modern day CEO/CIO which includes
  • Availability of application infrastructure for end-users
  • IT Strategy leveraging existing infrastructure
  • Simplified vendor management
  • Compliance with corporate governance
  • Scaling IT operations for business growth
  • Ability to manage cutting-edge technology
  • Create value potential of IT and not just managing costs
• Improved productivity and operational efficiencies
• Equips clients with the most advanced IT capabilities through the effective combination of people, processes and tools
• Stringent quality processes like ITL, ISO 27001( BS 15000) improves productivity and process efficiency
• Flexible service delivery
• Choice of Service options such as onsite, remote or a combination of the two
• Past experience in managing complex & business critical IT infrastructure
• Ability to deliver globally
• Long-term sustainability and financial stability
• Resource skills and certifications
• Best people and process practices
• Scalability and flexibility in operations
• Better control and efficiencies of scale
• Gaining Insights into application performance and good end user experience
• Speedy transition and reduced dependency on manpower through automation
• Access to proven expertise in BFSI domain
• A relaxed frame of mind which is very essential for good business

An overview of the e-Zest Services:

• Datacenter Establishment
• IT Facilities Management
• Remote Management
• Managed Security
• System Integration
• Infrastructure Optimization
• Enterprise server environment support – UNIX, Linux and Windows
• Middleware application server support – Web Logic, Web Sphere, Tomcat, Apache, ColdFusion, .Net, SunONE, etc.
• Managed network support services
• Database support and administration – Oracle, SQL Server and MySQL
• Network security monitoring and audit services
• Production application monitoring, operations and maintenance
• Application packaging and management
• Software configuration management, build and release engineering
• Specialized application support for Murex support
• Enterprise IT service desk