Omni-channel Technology Strategy Services

Omni-channel transformation requires adopting the view of customer experience delivering seamless, consistent and personalized experience through the integration with digital channels such as social media.

There is a clear trend towards the use of multi-channel approach to engage with customers so that they can interact across all channels whenever, wherever and however they want. Omni-channel approach provides a single, unified experience for the customer across all channels as a synchronized operating model along with one consistent way of doing business.

e-Zest's experts help companies to find the right path to omni-channel adoption for their brand. It requires finding the right mix of stores, mobile, digital marketing and CRM capabilities based on their customers, competitors and physical and digital assets.

Our Capabilities

Digital Strategy and Roadmap

We create strategies that fit our clients, with roadmaps that deliver benefits and allow ample opportunities for transformation.

Cross-Channel Integration

Our experience in cross-channel integration offers a holistic approach that enables to meet customer expectations across every touch point for a seamless experience.

eCommerce Re-platforming

We partner with businesses to implement the right tools, business processes and evaluate organizational changes to enable their digital commerce vision.

Product Management

Our Product Management experts can help businesses achieve greater growth by identifying opportunities to optimize customer experiences and ecommerce operations.

Mobile

We help businesses focus on selecting the right platforms and designing mobile websites and apps. We ensure that these projects are in line their business goals.

International Commerce

We enable businesses to drive sales and test new markets with relatively little capital investment. Our team partners with businesses to build international e-commerce capabilities that are localized to the needs of the markets served.

Digital Marketing

We help businesses optimize their digital marketing, loyalty and CRM investments to yield the best returns. To drive traffic and enhance customer engagement, businesses need to better understand their customers and ensure relevant messaging across all channels.

Agile Delivery

Our agile delivery methodology brings together business, creative and delivery teams to create top retail experiences measure impact and make refinements.

Write to us at info@e-zest.com to connect with our omni-channel experts and get a comprehensive plan for your global retail business.