Interaction Management System

IMS is designed and developed by the e-Zest Solutions Ltd. is an enterprise wide integrated, digital call recording and call logging system that intelligently monitors calls and selectively records conversations. Robust and flexible, the system can be programmed to record all calls or only specific calls. The integrated player provides on- demand retrieval of recordings in crisp, digital sound.IMS links PC intelligence with telephones, enabling the emergence of a powerful and flexible work environment. It improves performance, both inside and outside the workplace. By harnessing the power of CTI tech-nology, IMS provides meaningful applications to businesses. IMS gives a control to managers to evaluate employee’s efficiency and dedication, atthe same time it assists employs to communicate smoothly with thecustomers.IMS CTI data-rich call records and vast on-line storage let you retrieve recordings fast (in seconds instead of hours or days), and provide quick attentive service. Recordings can be stored locally on the PC or on the LAN for playback at any time. In fact, your executives, agents, or managers can instantly access voice recordings right from their desktops and easily email mp3 / wave files to customers, supervisors, help desk employees or anyone who requires verification of a conversation. They have more of the information they need to take care of customers in a single phone call, saving time, money, and something potentially far more valuable: your company’s reputation.This system is useful for: Service industry, Stockbroking firms, Callcentres, Investigation agencies, Security agencies, Defence organisations , Financial Institutions , Police Control Centers.Features

1. This unattended system works in background.
2. This system records telephonic conversations in mp3 file format,which are retrievable by any standard audio player.
3. The names of these recorded files are given as the date/time stamp including the called and caller party along with the dura-tion of conversation making it easy to search any particular conversation file.
4. The other details associated with the conversation file can also be stored for the future reference.
5. Access for editing updating and deleting of these parameters is given to the privileged users.
6. The file names are in the encrypted format and hence unauthor-ised person can not identify the exact file.
7. Intuitive explorer like interface provided along with the system for manipulation and retrieval of the telephonic conversation files.
8. The system when unattended shows graphical interface of the number of active calls with the telephone numbers of calling and called parties.