Building scalable enterprise digital commerce for a global pharma giant
Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.
e-Zest has a robust and time-tested Business Continuity Plan (BCP) that ensures that the business operations of e-Zest are not disrupted by any natural or unnatural disaster. This comprehensive Business Continuity Plan (BCP) is based on ISO 17799 Business Continuity Management.
The objective of this plan is to continue critical offshore projects business operations by minimizing the duration of a serious disruption to operations and resources.
The BCP reiterates our commitment to delivering the highest quality solutions using the onsite/offshore model, and protecting our clients from risk. Our business continuity plans are based on the need to protect professional staff, computing infrastructure, and intellectual property in order to help our customers remain in business through any contingency. The BCP further establishes management succession and emergency powers and details preventive, recovery and back-up strategies for timely offshore project development services restoration.
Power and Utilities: Our entire facility can be run on auxiliary power. We have multiple back-up options to enable us to run the facility without power for an uninterrupted period of 2 days. The electrical supply into the facility is conditioned using a three-phase servo stabilizer. All power supply to computers is provided by online Uninterrupted Power Supply systems. Load balancing and redundant clusters stabilize voltage and frequency to within 1%. An underground water storage tank has the capacity to service the entire e-Zest facility for 2 days. We also have access to bore as well.
Data Recovery: An intelligent disaster recovery system is in place for restoring complete server information at short duration. e-Zest has defined and monitored backups methodology and procedures (Daily, weekly, monthly full & incremental)in place. The backup is restored on an offline data backup server and highly secured remote lockers for high availability.
Fire & Medical Emergencies: We have arrangements with a 24×7 hospital a few miles from the office. Contact details are maintained at multiple points for nearby fire stations, blood banks, police station, 24-hour pharmacies etc. We have elaborate fire safety arrangements including B and C type extinguishers, multiple exits, smoke alarms, and hose pipes within the facility.
Dedicated Support Team: A dedicated team of engineers who work on a 24×7 schedule resolves ongoing operations issues. An intranet-enabled helpdesk request is followed by a structured process ensuring quick resolution of queries, leading to very low downtime of hardware and software.
