Remote Infrastructure Management (RIM)

At e-Zest we offer, dedicated services to cater all requirements of our customers for: Availability of skills, Consolidation, Proactive Support, Flexibility

Key differentiators of e-Zest:

• The delivery of quality services that create long term competitive advantage and business value for customers.
• Managing the Infrastructure Lifecycle
• ITIL process alignment
• Secured Delivery Channels

The  e-Zest Service Offerings:

End User Computing

• Help Desk Support
• Centralized Desktop Management

Datacenter Services

• Server Management
• Database Management
• Storage Consolidation
• Enterprise Backup Management & Data Protection
• Messaging & Collaboration Service
• Virtualization
• Information Security

Network Services

• Network Monitoring
• Network Management

Service Delivery

• 24 x 7 x 365 support by e-mail, chat, or phone from anywhere in the world
• On-demand technical support
• Dedicated team of highly skilled and certified Administrators and Engineers
• e-Zest uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network
• The e-Zest ITIL – adhered SLA driven service delivery enables the smooth functioning of the mission critical IT Systems and infrastructure

The e-Zest RIM Services include the following:

The e-Zest Methodology:

• Identify & Propose
• Plan
• Do
• Check
• Act
• Hand over
• Management
• Proactive problem identification and Preemptive problem resolution.