Building scalable enterprise digital commerce for a global pharma giant
Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.
e-Zest offers the entire gamut of helpdesk management services right form providing a small workforce to enhance a client’s existing employee base to delivering managed operations services.
This service ranges from providing, Managers, technical staff, and day-to-day delivery of the entire support operation at client location. In many cases, e-Zest also manages the telephony and technical infrastructure.
The e-Zest onsite Technical Support includes workstations, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client’s facility, or at the employee’s desk.
e-Zest Services and features:
| Monitoring of backup jobs | Server Restarts | Event ID Correlation |
| Dedicated L1/L2 Engineers | Patch Installs and Reports | Validate monitoring accuracy |
| Network Documentation | File Cleanup & Defragmentation | Monitoring Alerts on RMM/PSA |
| On-Boarding of new customers | Configuration of Monitoring Templates | Anti-Virus Updates and Reports |
| SNMP OID’s and MIB data research | Initial alert validation/investigation | Contact vendors for phone support |
| Opening/Assigning Trouble Tickets | Project Work (Migrations, Installs etc) | Escalate issues via phone to partner |
The e-Zest Methodology includes:
