Infrastructure Management and Technical Support

The e-Zest services encompass a comprehensive portfolio of :

• Consulting & Implementation Services (CIS)
• Managed Services (MS)
• Security Services (SS)
• Technical Support Services (TS)
• Server Administration
• Desktop Support
• Managed Open Source Applications
• Network Monitoring & Support Service

The e-Zest Methodology:

Comprises the 4 crucial steps of Plan, Design, Implement/ Migrate and operate.

Plan:

This is the initial and critical stage. Whether it is setting up a new data centre or a Network Operations Centre or a project like migration or consolidation which requires initiating we need planning.  The e-Zest experience can be used to do this effectively.

Design:

As the name implies this includes activities for designing a Data Centre, NOC, Command Centre, and Technical Support Centre/Help Desk. This may be needed for a DR/BCP and standard operating environment. e-Zest brings its consulting and design expertise into infrastructure projects.

Implement / Migrate:

This includes activities like implementing DR/BCP and Standard Operating Environment and migrations of OS, databases and e-mail systems. U&D Square can help implement ITIL process frameworks, the global standard process framework for delivering IT Infrastructure Services.

Operate:

e-Zest provides 24/7/365 monitoring and management of all infrastructure components (OS, databases, mail systems), network components (routers, switches) and applications.

The e-Zest key differentiators:

• Service level measurement and management through a ROI Driven culture
• Unique client environments coupled with a service delivery approach driven by ITIL/ ITSM frameworks
• Customer references available
• The right strategy formulated for maximizing your infrastructure and customer support ROIs
• Remote monitoring and supporting of key network elements and achieving significant cost savings for customers.