Vendor Management Services

e-Zest strives to ensure a smooth service flow between all third party vendors related to IT for its client organizations through an impeccable vendor management service involving regular follow up and maintenance of contract details.

Distinguishing features of the e-Zest Vendor Management Services:

• Creation and maintenance of the Vendor database.
• Co-ordination  with 3rd party vendors for maintenance & installation.
• Follow-up with vendors in case of hardware/software problem resolution.
• Tracking inventory of any items sent for repairs & follow up for replacement.
• Preparing  vendors respective SLA
• Liaisoning with vendors, OEMS, service providers for related work, equipments
• Deploying and maintaining critical part inventory of vendors
• Measuring severity parameters of SLA and perform complain escalations respectively
• Logging and escalating complains with vendors and tracking till resolution
• Analyzing, rating performance of vendor’s vice versa their SLA
• Assuring and achieving committed uptime from vendors
• Penalty and rewards commercial implications for the vendors
• Reports; Analytical, Graphical, MIS